Quality Analysis Of Qualitative Research

kamran feizi; alfered sarkisian

Volume 3, Issue 9 , August 2005, , Pages 1-23

Abstract
  This paper attempts to clarify the domain of qualitative research. To this end, the paper delineates the paradigmatic underpinning of qualitative and quantitative research, explores the characteristics of the qualitative researcher and introduces some of the strategies of qualitative research. Quality ...  Read More

Service Quality Improvement In I.R.Iran Air Flights (A survey Based On Serv. Qual. Model)

kamran faizi; saeid tatari

Volume 2, Issue 5 , September 2004, , Pages 53-84

Abstract
  In this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are calculated ...  Read More